Refund & Cancellation Policy

Digital-promotion orders can move into processing soon after payment verification.

Cancellation

A cancellation request can be reviewed only before work has started. Once an order has entered active processing, cancellation may no longer be possible.

Eligible refunds

If Social Minty is unable to fulfil a verified paid order, the eligible unfulfilled amount may be refunded to the original payment method. Completed or substantially delivered services are not refundable.

Incorrect details or private accounts

Orders delayed because of an incorrect username/link, a private account, changed username or removed content are not automatically eligible for refund. Our team may request that you correct the issue so processing can resume.

Requesting a review

Email support@socialminty.com with your order number and the reason for the request. Refund processing time after approval depends on the payment provider and banking network.